Terms of service

We receive praise for our quality and service from our clients every day. Many of these clients are the most demanding professionals in the visual arts. We are proud of our record of customer satisfaction. However, we have developed a set of terms and conditions to reduce the chances for misunderstandings. By ordering, you are stating that you agree with these terms and conditions of sale.

Current Production Time on Most Orders:

This is a custom product & is produced after you order!

Paper: Approx. 1-2 Business Days*

Stretched Canvas: Approx. 2-3 Business Days*

Rolled Canvas: Approx. 1-2 Business Days*

Aluminum Prints: Approx. 2-3 Business Days*

*From the time we get a print ready digital file. Large or complex orders will take longer. All production times subject to change.

Cropping:

Try to order your prints in the same proportions as your file to limit cropping. If your file requires cropping, we will use our best judgment as to what to crop out and are not responsible for overly cropped images. We generally crop evenly from all sides. Cropping is done automatically by our software to get your selected size, so if your file proportions are different than the size your order, cropping will occur. If cropping is a concern, you should crop your file yourself.

Sizing:

You do not have to make your file the exact same size of the print you are ordering. It will be automatically enlarged, reduced & cropped. We do not guarantee exact sizes. All finished print sizes may be approximate and may be smaller or larger than you order. We recommend that you NOT make frames, cut mats, stretcher bars, etc., until you have the actual print in hand. NOTE: Some canvas shrinking may occur when ordering un-stretched canvas prints.

About Color & Print Quality:

We do not modify or adjust customer files other than cropping & sizing. We print your files as is.

We guarantee the quality of our work & materials, but understand that print quality of the finished print you get from us can only be as good as the digital file you give us to work with, so we cannot be responsible for color or print quality such as out of focus, poor resolution, low dpi, blur, content, wrong color mode, size, etc. We use a very carefully calibrated and profiled system. You the client are solely responsible for image quality & color and should make any color adjustments BEFORE uploading your file. It is NOT always possible to get 100% accuracy! Since monitors have different color levels, we cannot guarantee that your print will look the same as the image it does on your monitor. File types we prefer are .tiff, .jpeg or Photoshop Files. Other file types such as .pdf, .ai or .png files may delay your order or produce unwelcome results.

Print Brightness:

We print files as they actually are. We do not brighten or lighten any files. Sometimes a customer's monitor will display a file lighter/brighter or darker then it actually is. We cannot guarantee that your print will look the exact same as it does on your monitor.

Borders:

DO NOT add the borders to your image unless it is part of your image. We add white blank borders to rolled canvas & paper prints, unless otherwise specified.

Image Alignment & Centering:

Mainly an issue when the image wraps or when you have a white or unprinted area around your image. We CANNOT guarantee exact placement or alignment on images on stretched canvas. We visually center all images and align using our best judgment, but there can be some side to side or top to bottom differences.

Damaged or Missing Prints:

We very rarely have a print damaged or lost in shipment. Any damage will be apparent upon opening the package. Because both canvas & paper prints are susceptible to damage by the client after delivery, You MUST notify us of any damage or shortage within two days of delivery for us to file a shipping claim. DO NOT return the package, but email us a photo of the damaged packaging material and print to aid with the shipping claim. Keep all packaging material and print until notified otherwise as a inspection may be needed for the claim. All unauthorized returns will be refused and NO credit will be given. We are not responsible for damage once a print leaves our location. Our only obligations are to file a shipping claim for damaged prints and reprint when that claim is paid.

Bent or dinged borders on paper prints are not considered damaged, since most customers either mat or cut off all or some of the borders. We leave these borders simply to protect the printed area until mounting.

Spots, imperfections in the print: You must return the print(customer pays shipping) for inspection before reprint, since most times, the fault is in the digital file and sometimes very difficult to see on an average monitor. In the case of a damaged print, our only obligation is to replace the print. No refunds.

Our Errors:

If we make an error on an order, we are happy to correct it. You MUST notify us within 2 days of delivery. We are not responsible for corrections unless notified within 2 days. You must return any prints before a reprint. Our only obligation is to reprint.

Returns, Exchanges, Cancellations & Changes:

Since our products and services are custom-made and personalized specifically for you, we are unable to accept returns or cancellations once an order is placed. Orders are charged and processed immediately upon submission. If you cancel or modify an order that has not yet been shipped, we will bill for all work completed up to that point (at a minimum of 50%). If this results in a remaining balance, you will receive a refund. However, if we are unable to fulfill your order as requested, we will refund your payment accordingly.

Copyright:

By ordering you state that you are the copyright owner of these images or show permission from the owner to reproduce these images. We WILL NOT knowingly violate anyone's copyright.